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EkoTextiles Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
Contact Us
Email: customerservice@ekotextiles.com
Shipping & Returns
STORE TERMS
PLACING AN ORDER:
We are an online retailer of eco friendly and fair trade clothing & home textiles products. We carry a large selection of organic cotton products ready to ship within 24 hours in most cases. We are your 7/24/365 online store and as such you can place the order with few clicks right from your keyboard at any time of the day or night any where in the United States. To place an order, simple go to a product page and browse through the products offerings. Once you find an item you would like to purchase, click on the "Add to cart" button to it to your shopping cart. The item will appear in the selected items on the left of the screen. This is your shopping cart. Once you have finished your shopping, proceed to checkout and follow the instructions fro creating an account and finalizing your purchase. We accept VISA, MASTERCARD, AMERICAN EXPRESS and now PAYPAL EXPRESS
SALES TAX:
We are based in California therefore we only collect applicable state and local tax for orders shipped to customers in the state of California.
BACKORDERS:
In the rare instance that an item is on backorder after you have placed an order with us. We will notify you within 48 hours of the order and find the best resolution for the order.
CANCELLATIONS:
Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 10 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation. Please email to customerservice@ekotextiles.com to cancel an order.
SHIPPING:
Orders are typically processed and shipped within 24 hours except when it is a long weekend, an official US holiday. Orders placed on the weekends will be shipped on the next business day. Standard shipping typically takes 2-3 days usually with UPS Ground. Products are shipped using the most cost efficient methods possible. We are committed to using organic or natural packaging and shipping envelopes as compared to cartons where possible but we will never compromise product safety. * Please note that free shipping is NOT applicable to wholesale or Business 2 Business promotional orders.
RETURNS:
Your satisfaction is 100% guaranteed
If you are not completely satisfied with your purchase, just return the unwashed, unused merchandise to us within 14 days of receipt, along with the original invoice, and we will gladly reimburse you the purchase amount less freight charges. No questions asked.
As all of your products are guaranteed against manufacturer's defects in workmanship, we will replace the defective items free of charge or refund your purchase amount plus the freight charges whatever your preference.
***Returns will have a 15% restocking fee minus the purchase price you paid. You will not be refunded unless discussed.***
EkoTextiles Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
Contact Us
Email: customerservice@ekotextiles.com
Shipping & Returns
STORE TERMS
PLACING AN ORDER:
We are an online retailer of eco friendly and fair trade clothing & home textiles products. We carry a large selection of organic cotton products ready to ship within 24 hours in most cases. We are your 7/24/365 online store and as such you can place the order with few clicks right from your keyboard at any time of the day or night any where in the United States. To place an order, simple go to a product page and browse through the products offerings. Once you find an item you would like to purchase, click on the "Add to cart" button to it to your shopping cart. The item will appear in the selected items on the left of the screen. This is your shopping cart. Once you have finished your shopping, proceed to checkout and follow the instructions fro creating an account and finalizing your purchase. We accept VISA, MASTERCARD, AMERICAN EXPRESS and now PAYPAL EXPRESS
SALES TAX:
We are based in California therefore we only collect applicable state and local tax for orders shipped to customers in the state of California.
BACKORDERS:
In the rare instance that an item is on backorder after you have placed an order with us. We will notify you within 48 hours of the order and find the best resolution for the order.
CANCELLATIONS:
Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 10 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation. Please email to customerservice@ekotextiles.com to cancel an order.
SHIPPING:
Orders are typically processed and shipped within 24 hours except when it is a long weekend, an official US holiday. Orders placed on the weekends will be shipped on the next business day. Standard shipping typically takes 2-3 days usually with UPS Ground. Products are shipped using the most cost efficient methods possible. We are committed to using organic or natural packaging and shipping envelopes as compared to cartons where possible but we will never compromise product safety. * Please note that free shipping is NOT applicable to wholesale or Business 2 Business promotional orders.
RETURNS:
Your satisfaction is 100% guaranteed
If you are not completely satisfied with your purchase, just return the unwashed, unused merchandise to us within 14 days of receipt, along with the original invoice, and we will gladly reimburse you the purchase amount less freight charges. No questions asked.
As all of your products are guaranteed against manufacturer's defects in workmanship, we will replace the defective items free of charge or refund your purchase amount plus the freight charges whatever your preference.
***Returns will have a 15% restocking fee minus the purchase price you paid. You will not be refunded unless discussed.***
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